FREQUENTLY ASKED QUESTIONS
The Answers You Need
We want to prevent any issues that may come up as you browse through our collections. That’s why we’ve provided comprehensive answers to some of our most frequently asked questions, which are listed below.
WHAT IS YOUR RETURN POLICY?
Just follow the steps in returning items thru the Lazada shop. If everything is in order, you will get reimbursed! All policies and considerations are subject to the Lazada return policy.
WHERE DO WE FIND YOU ON SOCIAL MEDIA?
You may find us on Facebook, and Instagram by searching for duality.shop. You may also click the links at the bottom of every page of our website to take you directly to our pages. See you there!
All news about events, new products, discounts, giveaways, and other campaigns will be seen on Facebook.
All product catalogues will be seen on Instagram.
All shopping can be done thru our Lazada shop. Cash on delivery available!
WHAT ARE THE PAYMENT OPTIONS?
Our Lazada shop accepts all manners of payment. We accept debit / credit cards, Lazada points and vouchers, as well as Cash on Delivery.
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If you buy directly from our pop-up stalls, we accept bank transfers, GCash, and cash